Meet the team
John Coomber
Chairman
John has served of Chairman of Mactavish since 2006 having previously been Group CEO of Swiss Re.
Bruce Hepburn
Chief Executive
brucehepburn@mactavishgroup.com
Bruce is the Chief Executive and founder of Mactavish, the UK’s leading independent outsourced buyer of insurance and claims management expert.
Paul Spencer
Non Executive Director
Paul provides a unique insight into the core customer base of corporate insurance buyers for Mactavish, and was awarded a CBE.
Steve Smith
Non Executive Director
As a business angel, Steve has invested in and contributed to the development of a number of very successful businesses.
David Martin
Non Executive Director
David provides a unique insight into the Insurer and Broker markets that are increasingly important to Mactavish.
Heidi J Carslaw
Managing Director
heidicarslaw@mactavishgroup.com
Heidi is ACII qualified and has 30 years’ experience in working with large UK commercial businesses.
Rob Smart
Chief Technical Officer
robsmart@mactavishgroup.com
Rob heads up our research work as well as discharging a wider technical oversight and developmental role across all client projects.
David Hertzell
Chairman – Dispute Resolution
David Hertzell was Managing Partner of city law firm DAC until 2006. He was appointed a Law Commissioner in 2007 until 2014. Today David is Chairman of Mactavish’s dispute resolution practice.
Richard Matthews
Operations Director
richardmatthews@mactavishgroup.com
Richard graduated from Oxford University with a degree in French & Russian. He spent a further two years at Oxford completing an MPhil in French & Russian literature.
Ian Glanville
Finance Director
ianglanville@mactavishgroup.com
Before joining Mactavish in 2019 Ian’s career has included attaining a partnership within KPMG Corporate Finance and CFO roles at Elder Technologies and Bulb Energy Limited.
Steve Allen
Marketing Director
stephenallen@mactavishgroup.com
Steve has been a brand and marketing consultant to high-profile companies in both the US and the UK. His particular focus is on B2B financial and professional services.
James O’Connor
Senior Partnership Manager
James graduated with a BA in Politics and International Relations from the University of Reading in 2014, before reading Law at BPP University.
Juliana Marku
Client Support Manager
Juliana is a Client Support Manager focusing on engaging with new and current clients and enabling the company to grow.
Katherine Quoroll
Technical Director
katherinequoroll@mactavishgroup.com
Katherine is currently a Technical Director and project leader in Mactavish’s delivery team, with responsibility for managing and delivering client projects.
Ben Sanders
Technical Director
bensanders@mactavishgroup.com
Ben re-joined Mactavish in 2021 as Technical Director, responsible for managing and delivering client projects across Mactavish’s product suite.
Emma Murrant
Senior Analyst
Emma is a qualified member of the Chartered Insurance Institute, holding a Diploma in Insurance, and was the joint winner of the Insurance Institute of London’s 2016 Commercial Insurance Contract Wording prize.
Daisy Gibbs
Analyst
Daisy graduated with a BA in History with German from UCL and holds a PhD in History from the same institution.
Georgia Hockenhull
Junior Analyst
Georgia graduated in 2019 with a BA in Politics and International Relations from Pembroke College, Cambridge.
Josie Dallas
Junior Analyst
Josie graduated in 2019 with a BA in Politics, Philosophy and Economics from Magdalen College, Oxford. She joined Mactavish as a Junior Analyst in 2020 and works on a range of Mactavish’s client projects.
Liam Donnelly
Junior Analyst
Liam graduated with a BA in History from Queens’ College, Cambridge in 2017. Since graduating, he has completed internships in the legal and insurance sectors.
