Some things will go back to normal. Insurance shouldn’t be one of them.


Click through to find out more about how we’re changing the market for the better.

Driving better insurance outcomes


The commercial insurance market is broken. Unsuitable policies, wild surges in pricing and constant disputes over claims are just some of the symptoms of a system that is no longer fit for purpose.

Ten years ago, Mactavish set out to change that. Our mission is to create a fairer market for policyholders, one that is built around their needs and places impartiality and independence at its heart.

Today, we serve a range of clients from FTSE 100 giants to SMEs.

We help them in four ways:

  • We manage costs
  • We improve the quality and reliability of cover
  • We take away the burden of managing insurance
  • We help resolve claims disputes

We are not a broker and receive no commissions or fees from insurers. We represent you, and only you.

If you are looking to drive a better outcome from the insurance market, get in touch with us today.

Client Feedback

Delighted about the core service

I have been working with Mactavish over the last few months on a number of projects. In addition to being delighted about the core service I have also been pleasantly surprised about the focus they place on the unique features of our industry and how these can impact our requirements.

Tracey Skinner - Director, Insurance & Risk Financing

Unlocking options for a listed company.

We had reached the point where our broker partners simply weren’t helping us navigate the market to best effect. In fact, we felt that they had an overly negative view of our risk. In contrast, when we appointed Mactavish they spent a lot of time with us; getting to know our risks, what made the business tick and what mattered most. That gave them a really solid foundation to base their recommendations on…

On The Beach
Laura Meaney On the Beach Plc

Creating a level playing field for an innovative company.

We appointed Mactavish to support us on our renewal, taking up their Expert Insurance Management Service. I’ve been delighted with the way they’ve worked with us to get a better outcome from our insurance partners by improving the quality of our cover whilst also managing costs. The team bring to bear deep expertise and an independent viewpoint that means we can have absolute trust in their recommendations. They are never afraid to challenge brokers and insurers and always push to get the best outcome for us…

Mobius Life
Ian Dawkins Chief Financial Officer Mobius Life Ltd

Case study – Mactavish achieves a 33% premium saving for a FTSE 250 company

In 2019 Mactavish was engaged by a FTSE 250 company with a brief to manage costs while improving the quality and reliability of its cover.

The incumbent broker had told the client that its premiums would increase significantly at renewal and that they would have to move to a standard broker/insurer wording that would not take into account the changes they had previously negotiated.

Mactavish ran a written lines tender creating head-to-head competition between two brokers. The result was a 33% premium saving against the incumbent brokers offer and acceptance of a range of bespoke policy changes that left the client better protected.

On one policy alone, the Mactavish policy was better than the broker wording on 20 points of coverage and law.

Latest News & Insights

20th May 2022

Mactavish, Expert Insurance Buyers

Mactavish is the UK’s leading independent outsourced insurance buyer and claims resolution expert. We help commercial policyholders identify their risks, design their insurance programmes, improve the reliability of their cover…
Mactavish for City AMNewsRussia-Ukraine Conflict
20th May 2022

Letter: Insurance is paying a price

The insurance industry is now entering the most prolonged hard market in living memory. 'It’s more important than ever for policyholders to review the details of their insurance contracts and…
20th May 2022

Sky News Interview of Mactavish’s CEO, Bruce Hepburn, on the impact of the Ukraine/Russia crisis on policyholders

Mactavish’s CEO Bruce Hepburn speaks with Ian King on Sky News about the substantial impact of the unprecedented crises we’re facing on the insurance industry. Bruce believes the combination of…