Coronavirus crisis response services

Driving better insurance outcomes

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Mactavish has historically supported clients in two ways:

But since the Coronavirus Crisis businesses have undergone such traumatic shocks they do not always know if they have an insurance problem and so we have launched a third way in which we support clients.

We now provide a Coronavirus Crisis Response service to assess whether the losses you have suffered as a result of the crisis may be covered by any insurances or whether you need to make any urgent notifications to insurers in respect of your legal liabilities

With over 25 years of experience in the insurance industry, Mactavish combines commercial expertise with deep technical and legal knowledge to deliver solutions that we believe are unique in the UK market.

Clients partner with Mactavish when they experience challenges with their insurance programme:

  • Their insurance premiums are increasing and their broker has told them there is nothing they can do
  • They’re unsure if the policies they are being offered will perform in the way they expect
  • They have made a significant claim that is being disputed by the insurer
  • They are unsure if they have a valid claim or not

If you recognise these challenges get in touch today so that we can start driving better insurance outcomes for you.

Client Feedback

Delighted about the core service

I have been working with Mactavish over the last few months on a number of projects. In addition to being delighted about the core service I have also been pleasantly surprised about the focus they place on the unique features of our industry and how these can impact our requirements.

Tracey Skinner - Director, Insurance & Risk Financing

We have nothing but praise for Mactavish

Overall we have nothing but praise for Mactavish. The business and its people are second to none and we have very high levels of trust in the business. It is rare to find advisers which we can say this about.

Peter Vermeulen
Deputy Vice Chancellor and Director of Finance

I can offer greater assurance.

As an Insurance Buyer, Mactavish have been able to give me greater confidence in the quality of the insurance policy wordings they have worked on. This does help me sleep at night! Mactavish manage diplomatically to force insurers to put their cards on the table and engage reasonably. The integrity of wordings becomes much improved.

Dixons Carphone
Andrew Hanton
Group Insurance Manager

Independent, Objective, Unique

Mactavish prides itself on offering independent advice to clients. Unlike brokers and many specialized insurance lawyers, we don’t take commissions or fees from insurers or any service providers.

Our revenue is generated entirely from policyholders, and we have invested heavily in developing direct relationships with insurance buyers. This enables us to act purely in our clients’ best interests and ensures we explore all avenues to resolution.

Mactavish’s skill set combines cutting-edge risk analysis with an unparalleled understanding of insurance law, commercial placement and the insurance market – positioning us as the perfect trusted advisor to any insurance buyer.

Our ability to draw on the experience of the best insurance barristers, risk engineers, and forensic accountants means that we have the leading claims management service in the sector and, in respect of placement, can properly scrutinise policies and contracts to ensure your company gets the expert advice you need.

Latest News & Insights

CoronavirusNews
30th March 2020

Pandemic means that insurance reform is more urgent than ever

Mactavish's CEO Bruce Hepburn explains why the industry should seize the opportunity to rebuild itself around the needs of policyholders: “When we explain to a worried policyholder that the extension…
ClaimsCoronavirusNews
27th March 2020

S&P Global Market Insights on Covid-19, claims and insurers’ reputations

"Bruce Hepburn, CEO of claims resolution firm Mactavish, said in an interview that nonpayment of excluded claims "will have a very big reputational impact on the insurance sector" but that…
ClaimsCoronavirusInsights
27th March 2020

When should you notify your insurer of potential Coronavirus related claims?

In this update from Mactavish Senior Analyst Emma Murrant we share our views on how to handle notifications arising from Coronavirus related losses. The decision as to what you should…