Legal notice and site terms
Mactavish is the trading name of MH (GB) Limited, a limited company registered in England number 4099451. The registered address is: Suite 3, Middlesex House, Rutherford Close, Stevenage, SG1 2EF. MH (GB) Limited is Authorised and regulated by the Financial Conduct Authority.
This website (the “Website”), which is located at www.mactavishgroup.com, is owned and operated by MH (GB) Limited (“Mactavish”, “we”, “us” and “our”), a company registered in England (registration number 4099451) with its registered address at Suite 3 Middlesex House, Meadway Technology Park, Rutherford Close, Stevenage SG1 2EF.
- By using the Website, you acknowledge that you have read these Terms, understand them and agree to be bound by them. If you do not agree to these Terms, you should not use or access the Website.
- Mactavish grants you a limited, revocable, non-transferable and non-exclusive licence to access the Website in strict accordance with these Terms. You shall not download (other than page caching as part of your browser’s normal operations), reproduce, modify, store in a retrieval system or transmit the Website or any portion of it without prior consent. You may store material from the Website on your personal computer or print hard copies of it for the sole purpose of viewing it and not for any commercial purpose. All rights not specifically granted in these Terms are reserved by Mactavish.
- Mactavish and its licensors own and retain all copyright and other intellectual property rights in all content included on the Website, including without limitation in all photographs and graphical images.
- All trademarks, service marks, trade names, logos, designs, slogans, or other identifiers of source that appear on the Website are proprietary to Mactavish or other respective owners specified on the Website.
- You shall not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.
- Whilst we take every precaution to ensure that the Website is free from viruses, pop-ups and other malicious software, these may be contained within third party websites linked to the Website and you must therefore take all reasonably prudent steps to protect your computer software and hardware.
- The Website may contain links to third party websites. We do not have any control over these websites and have not necessarily reviewed them or approved of or endorse their content. If you use these links to visit a website operated by someone else, we cannot be responsible for the protection and privacy of any information which users have provided while visiting such websites or any content that it contains. You should exercise caution and look at the privacy statement applicable to the website in question.
- Mactavish gives no warranties whatsoever in relation to the Website or any of its content. Mactavish excludes to the fullest extent permitted by law all express, implied and statutory warranties, including, without limitation, warranties as to freedom from computer virus, warranties of title, warranties of non-infringement of proprietary rights and warranties as to the quality, accuracy, completeness, merchantability or fitness for purpose of any material contained on the Website. Mactavish expressly disclaims that the Website or the server that makes it available will be uninterrupted, error-free, timely, secure or otherwise reliable, that defects or errors will be corrected or that the content of the Website is lawful, correct or accurate.
- Mactavish excludes liability and responsibility for any loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website or the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.
- Mactavish reserves the right, in its sole and arbitrary discretion, to change, modify, add or delete any part of these Terms at any time without further notice. If we do make any such changes, we will post the changes to these Terms on this webpage and will indicate at the top of the page the effective date of the version you are viewing. Your continued use of the Website after any such changes constitutes your acceptance to the amended Terms.
- These Terms are governed by English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
Complaints Handling Policy
We, at Mactavish, are committed to providing high quality services to all our clients. But if a problem does arise or if you are unhappy about our service, we ask that you to tell us in order to help us improve our standards.
If you believe that we have got something wrong, have concerns with the way we are dealing with you or are unhappy with an invoice you have received please do tell us. The sooner you tell us, the sooner we can take steps to put matters right.
Our complaints resolution process
You should first discuss the problem with the person dealing with your project, but if this does not resolve the problem, please contact our Client Services Director, Liam Fitzpatrick, preferably by email (firstname.lastname@example.org). Alternatively, you can contact us by sending an email to email@example.com outlining the details of the problem.
What will happen next?
Mr Fitzpatrick will send you a letter acknowledging your complaint and asking you to confirm or explain any details. We will in most cases deal with your complaint by correspondence but if it is appropriate, we may suggest meeting with you at this stage. Mr Fitzpatrick may also delegate your complaint to another person within our organisation (including our CEO, Bruce Hepburn or any of our board members) if this is administratively more convenient or sensible and will notify you who the delegate will be. From this point the following steps will be taken:
- Your complaint will be registered in our central register.
- Your complaint will be investigated by an examination of our project documentation (as required) and by speaking to the person responsible for your project and the relevant Team Leader.
- The person investigating the complaint should be in a position to write to you expressing preliminary views no later than 21 days after we have ascertained full details of your complaint and its circumstances. Alternatively, we may suggest that a meeting is being held with you to discuss your complaint and the way in which it can be best be answered or resolved. If you particularly would like to have a meeting, then you should raise this during that period, and we will do our best to arrange a meeting as soon as reasonably practicable.
- If a meeting is arranged then we will give you ample notice of that meeting and where it should take place.
- At any meeting we may put forward suggestions or alternatively ask for time to consider anything you have said and steps that we consider appropriate to resolve the issues. We will write to you within five days of any meeting to confirm that the meeting took place and set out any suggestions that we have either agreed with you or have subsequently decided to put forward.
- If there is no meeting then we will write to you with the conclusion of our investigations and any suggestions that we have as to how any complaint could be resolved or remedied.
- If you are not satisfied with our conclusions/any suggestions then please let us know within ten working days of the date on which we write to you. You should let us know in what ways you are dissatisfied with what we have stated/suggested. We will then review the position in light of what you state. This review will be carried out by Mr Fitzpatrick or, in his absence or if appropriate, by our CEO or a board member nominated by him. We will notify you of the result of the review within ten working days of the date on which you send to us your letter requesting the review. We would very much hope that your complaint will have been satisfactorily resolved by that stage.
If you are not satisfied by the outcome of our resolution process, you can then contact the Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR or via www.financial-ombusdman.org.uk normally within six months of receiving a final written response from us.
For further information, you should contact the Financial Ombudsman on 0800 023 4567 or via their complaints portal on their website www.financial-ombudsman.org.uk.