Heidi J Carslaw ACII
Managing Director – Client Relationship Management

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Heidi recently joined the leadership team at Mactavish. She previously enjoyed a 25 year relationship at board-level with Aston Lark group where she contributed to and oversaw the firm’s growth.

Heidi is ACII qualified and has 30 years’ experience in working with large UK commercial businesses both in terms of insurance design, placement and major loss negotiations.

With many years business and general insurance experience, Heidi has joined the team to further develop the Mactavish proposition and will be looking to position Mactavish as a valued part of the client, broker and insurer relationship. Throughout her career, she has taken pride in building long-lasting client relationships that enable her to truly understand and position her policyholders’ risks.

Her insight into both underwriting practices and the broker landscape are invaluable in a hard market such as the one we are experiencing today. Heidi oversees all aspects of our work at Mactavish and also manages a number of client relationships – ensuring that she is fully up to date with the challenges policyholders face on a day-to-day basis.



Listen to Heidi discussing the FCA’s Business Interruption test case and what it means for policyholders:

Listen to Heidi and Colm Kelleher, Managing Director of LHK Insurance discuss the trends they are seeing in the UK and Irish markets: