Sky News interview with Mactavish’s Bruce Hepburn

By 20th May 2020 May 23rd, 2020 Broker Conflicts, News

In this recent interview with Sky New’s Ian King, Bruce Hepburn explains why he believes the insurance industry has demonstrated a lack of ’emotional intelligence’ during the pandemic. Blanket denials of cover under existing policies were followed up with the removal of broad swathes of cover for infectious disease risks during March renewals. Looking forward, Bruce expects to see a big increase in claims disputes in the months ahead.