QBE European Operations

David Hall, Managing Director – Retail

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“Mactavish’s collaboration with our wordings team experts has been vital in developing the framework to conceptualise the changes we needed to make.”

“QBE has created a dedicated Middle Market – Commercial Combined team in London focussed on driving innovation through product development, and delivering value to policyholders and brokers throughout the UK from our regional branches. To fulfil our commitment to a clear, accessible product offering, QBE engaged Mactavish to work with us and undertake a full review of our core wording/s in this area.

Mactavish has been able to draw on the technical excellence of QBE’s specialist underwriters and the unique legal and regulatory offering of our in-house wordings team. Working closely together in this way has enabled Mactavish and QBE to identify structural changes as well as areas where content could be modernised for clients. Mactavish has provided QBE with a holistic view of the options open to us.

To ensure that we were making changes that were right for us and our clients Mactavish has kept us advised, summarising potential implications of any changes so that we were able to make informed decisions about the best strategies for our wording/s.

Mactavish’s collaboration with our wordings team experts has been vital in developing the framework to conceptualise the changes we needed to make. QBE are looking forward to creating change for our clients and supporting brokers when we launch our revised product in Q2 2015.”

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